Access Epic

For security reasons, Citrix must be used to access any sensitive hospital applications such as Epic. Please see our Citrix Setup page for instructions to set up Citrix.

Being a UNC Health application, School of Medicine IT does not have direct access to Epic and therefore any issues regarding logging into Epic or the content within should be directed to the UNC Health IT group below:

Self Help Guides

• Email
  • Configuring Outlook
  • Creating an Email Signature in Outlook
  • Listserv FAQs
  • Configuring Email on Mobile Devices
  • Email FAQ
  • Spam and Phishing FAQS
  • Add Your Picture to Email Messages and Calendar Events
  • Access Epic
  • 2-Step Verification
  • Anti Virus Protection for Mac OSX
  • MacOS JAMF Pro Enrollment & Office 2016 Installation
  • PowerPoint Documentation
  • How to Access Teams as a Guest User
  • Set Up WebEx
  • Set Up Citrix
  • Recover a Deleted File
  • Share Large Files
  • Running Windows Updates
  • Obtaining MS Office, MS Windows, or other software available from the University
  • Finding the Host Name, IP Address or Physical Address of your machine
  • Setting up the Cisco AnyConnect VPN Client
  • How to Setup a Remote Desktop
  • Resetting Onyen Password
  • Connect to SOM Network
  • Network Access Control
    • Network Access Control Overview
    • NAC Remediation Guide
    • Communicating with Students Off-Campus
    • Delivering A Virtual Lecture
    • Technical Support
    • Connecting to the UNC Wireless Network
    • Create a Website

    Service Desk

    Walk-in Support
    MacNider Hall, Room 137
    Hours:
    Monday – Friday 8AM to 5PM, except Wednesday: 9AM to 5PM

    Jenkins Tech Zone
    Roper Hall 2nd Floor
    Hours:
    Monday – Friday 9AM to 5PM

    24/7 Phone Support
    Phone: 919-962-HELP

    Administrative Offices

    145 MacNider Hall
    CB#7045
    Chapel Hill NC 27599
    Phone: 919-966-9900
    Fax: 919-966-6923

    Service Desk

    137 MacNider Hall
    Phone: 919-962-4357 (HELP)